We want you to be fully satisfied with your purchase from Blue Cypress Co. If you're not happy with your order or receive a damaged product, please follow our return and replacement guidelines below.
RETURNS
To be eligible for a return, items must be in their original packaging, unused, and in new condition. Returns must be initiated within 7 days of receiving your order. Unfortunately, we cannot accept returns for custom-made items or personalized products.
To initiate a return, please contact us at bluecypressco@gmail.com with your order number, a brief description of the issue, and a photo of the item(s) you wish to return. Once we approve your request, we'll provide you with a return shipping label and instructions.
**Please note that return shipping costs are the customer's responsibility.
Items ineligible for refund:
Customized Items
Items marked “Final Sale” on the product page
Gift Cards
Items returned more than 14 days after delivery
Lost or stolen items
Any item that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error
REFUNDS
Once we receive your return and inspect the item(s), we'll notify you via email and issue a refund to your original payment method. Please allow up to 10 business days for the refund to reflect in your account. Shipping costs are non-refundable.
REPLACEMENTS
If you receive a damaged or defective item, we'll be happy to replace it for you. To request a replacement, please send an email to bluecypressco@gmail.com with your order number, a photo of the damaged item, and a brief description of the issue within 7 days of receiving your order. In some cases, we may ask you to return the damaged item using a prepaid shipping label we provide. After reviewing your request, we'll send you a replacement item at no additional cost.
CANCELLATIONS
If you need to cancel your order, please contact us at bluecypressco@gmail.com as soon as possible. Cancellation requests must be made within 24 hours of placing the order. Please note that no cancellations will be accepted for orders that have already been processed and shipped.